Fire/Explosion Update

Posted By: Administrator On: 01 Jun 2008 12:32 AM

Maritime Accident Casebook’s main site remains down due to a fire and explosion at our hosts data centre. We have not estimate yet of when it will be back up.

The following is the info from our service provider:

 

 

DetailsServers affected are Jupiter, Saturn and Hyperion

Below is an update from our datacenter regarding the outage.

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The team here at The Planet continues to work through the various issues that we continue to encounter. We are still making progress on the previous items that I mentioned in my last post. DNS infrastructure has been migrated to another data center and propagation has begun. We are working through some database issues with ServerCommand and fully expect those to be resolved within the next hour.

I’d also like to address the idea of migrating from one data center to another. During the early stages of the H1 data center we opportunistically relocated some customers to another data center. However, due to network and data center (power/cooling) constraints, this option is no longer available and requests for migration cannot be honored. Please rest assured that our teams are working diligently to return service to all affected customers.

At this time we do not have an Estimated Time to Repair at present; we should have a better estimate this morning. Our staff and management continue to work through the night and morning– we will continue to provide hourly updates.

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Posted By: Administrator On: 01 Jun 2008 12:32 AM
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We regret to inform you that there has been a fire incident yesterday at the datacenter where we colocated several of our production servers. Three of our production servers were affected by this incident and are currently offline. The servers include Jupiter, Saturn and Hyperion. Updates will be posted here from time to time.

The following announcement was posted by our datacenter yesterday.

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This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.

We are in the process of communicating with all affected customers. we are planning to post updates every hour via our forum and in our customer portal. Our interactive voice response system is updating customers as well.

There is no impact in any of our other five data centers.

I am sorry that this accident has occurred and I apologize for the impact.

Kevin Hazard
Houston, TX
ThePlanet

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